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Many of the issues you may experience with your StarBand system
can be quickly and easily resolved without requiring a call to StarBand
Technical Support. To resolve your most common issues, review the
troubleshooting guides below.
Click here
for information on our bandwidth usage policies and ICE program information.
For most issues you will encounter, the Mission Control Icon (located
at the bottom right-hand side of your screen) in the System Tray will
be Black instead of its normal Green.
In most instances, to find out what the issue is, you can place your
mouse over the black Mission Control Icon and a short message will
appear describing the issue.
If your Mission Control Icon is black, click on the matching error
message below and follow the troubleshooter steps to resolve the error.
Satellite Data Accelerator Tunnel Down
Satellite Modem is Disconnected
If you feel that the your internet browsing speed has slowed down, it is
quite possible the problem lies with your PC configuration. For advice on
"tuning up" your PC, click here.
For other issues, StarBand has additional technical advice throughout
www.StarBand.net, especially in the Support Section
that can help you solve your problem. If you don’t find the solution you need,
submit a question containing the description of the problem on the
Ask a Question section to find additional suggestions.
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